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Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Nouvellune GmbH, Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland, e-mail: support@nouvellune.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation:
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods within Germany if you request our return slip (DHL) for the return and use it as intended. Otherwise, you bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Note:
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample cancellation form
If you wish to cancel the contract, please complete and return this form.
To Nouvellune GmbH, Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland, or by e-mail to: support@nouvellune.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s):
(only in the case of notification on paper)
- Date:
(*) Delete as applicable.
Do you have any questions?
Simply contact us via our chat tool on the homepage or via email at: support@nouvellune.com
Yours sincerely,
Your Nouvellune Team
